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Frequently asked questions

At home, the easiest and most accurate way is to measure the diameter of the ring you currently own. Based on the diameter, we can choose the numbering range given in the product description. In addition, we have included a size chart below each ring.

The delivery time is a maximum of 1 working day but we usually dispatch the jewellery immediately after placing the order.

Yes. The time to return your order is 14 days. The returned jewellery must not be damaged or show signs of use. To return or exchange a product, enclose a completed returns form with your parcel, which you can find on our website.

If the order has been misplaced or the product received is faulty, we will order a courier at our expense after contacting us. In all other cases, the return or exchange is at the customer's expense.

We strive to continually replenish our range so that every customer can find something to their liking. We generally restock every 2 weeks.

All our products are packaged in an elegant jewellery box.

We buy our merchandise only from reputable auction houses in the UK with whom we have worked for over 10 years. The staff at these venues are well-trained specialists who diligently examine each item. Most of the products have British hallmarks stamped in gold. In addition, we test the bullion for gold purity using special acids.

To verify stones, we use professional equipment - the Presidium Gem Tester.

We are happy to answer all your questions and invite you to contact us at kontakt@karat-fvj.com or on 794 310 645.
WORLDWIDE DELIVERY
ORIGINAL PRODUCTS
PROVEN QUALITY
14 DAYS TO RETURN
Design:
Proformat