Rules of the online shop
§ 1
Introductory provisions
1. the online shop KARAT FINE VINTAGE JEWELLERY available at the Internet address: www.karat-fvj.com, is run by Irena Skowronska conducting business activity under the name Karat Fine Vintage Jewellery Irena Skowronska, registered in the Central Register of Business Activity and Information (CEIDG) conducted by the minister responsible for economy, NIP: 8871088344, REGON: 890142707.
§ 2
Definitions
1. Consumer - a natural person concluding a contract with the Seller through the Shop, the subject of which is not directly related to his/her economic or professional activity.
2. Seller - a natural person conducting business under the name of Karat Fine Vintage Jewellery Irena Skowrońska registered in the Central Register of Business Activity and Information (CEIDG) maintained by the Minister responsible for economy, NIP: 8871088344, REGON: 890142707.
3. Customer - any entity making purchases through the Store.
4. Entrepreneur - a natural person, a legal person and an organizational unit that is not a legal entity, which is granted legal capacity by a separate act, conducting business on its own behalf, which uses the Store.
5. Shop - online shop operated by the Seller at the Internet address www.karat-fvj.com.
6. distance contract - a contract concluded with a Customer within an organised distance contracting system (within the Shop), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.
7. Rules and Regulations - these rules and regulations of the Store.
8. Order - Customer's declaration of intent placed via the Order Form and aimed directly at concluding a Sales Agreement for a Product or Products with the Seller.
9. Account - Customer's account in the Store, where the data provided by the Customer and information about Orders placed by him/her in the Store are stored.
10. Registration form - a form available in the Store which allows for the creation of an Account.
11. Order form - interactive form available in the Store which allows for placing an Order, in particular by adding Products to the Basket and defining terms of the Sales Agreement, including delivery and payment method.
12. Basket - an element of the Store's software in which the Customer's selected Products for purchase are visible, as well as the possibility of determining and modifying the Order's data, in particular the quantity of the Products.
13. Product - a movable item/service available in the Shop which is the subject of a Sales Agreement between the Customer and the Seller.
14. Sales Agreement - a contract of sale of a Product concluded or entered into between the Customer and the Seller through the agency of the Online Store. The Sales Agreement is also understood to mean - depending on the characteristics of the Product - a contract for the provision of services and a contract for specific work.
§ 3
Contact with the Shop
1. Seller's address: M. Konopnickiej Street, 57-200 Ząbkowice Śl.
2. e-mail address of the Seller: kontakt@karat-fvj.com
3. Seller's telephone number: (0048) 794 310 645
4. The Customer may communicate with the Seller using the addresses and telephone numbers specified in this paragraph. 7.
5. The Customer may communicate with the Seller by telephone during the hours: 8:00 -20:00
§ 4
Technical requirements
In order to use the Shop, including browsing the Shop's assortment and placing orders for Products, the following are necessary:
a. a. a terminal device with access to the Internet and a web browser such as FireFox, Chrome, Safari or Internet Explorer,
b. active electronic mail (e-mail) account,
c. cookies enabled,
d. FlashPlayer installed.
§ 5
General information
1. To the fullest extent permitted by law, the Seller shall not be liable for any disruption, including interruption to the operation of the Shop caused by force majeure, unauthorised action of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.
2. Browsing the range of products in the Store does not require creating an Account. Placing orders by the Customer for Products in the Shop's assortment is possible either after creating an Account in accordance with the provisions of § 6 of the Terms and Conditions or by providing the necessary personal and address data which enables the fulfilment of the Order without creating an Account.
3. Prices given in the Store are given in Polish zloty and are gross prices (including VAT).
4. The final (final) amount to be paid by the Customer consists of the price for the Product and the cost of delivery (including transport, delivery and postal charges), of which the Customer is informed on the pages of the Store when placing an Order, including at the moment of expressing his or her will to be bound by the Sales Agreement.
5. In the case of a Contract covering subscription or provision of services for an indefinite period, the final (final) price shall be the total price including all payments for the settlement period.
6. Where the nature of the subject matter of the Agreement
§ 6
Creating an Account in the Shop
1. In order to set up an Account with the Store, you must complete the Registration Form. It is necessary to provide the following data: e-mail address, name and surname, delivery address, contact telephone.
2. Creating an Account in the Store is free of charge.
3. Logging into the Account takes place by entering the login and password established in the Registration Form.
4. The Customer may at any time, without giving any reason and without incurring any fees for this, delete the Account by sending an appropriate request to the Seller, in particular by e-mail or in writing to the addresses given in § 3.
§ 7
Rules for placing an Order
In order to place an Order it is necessary to:
1. log in to the Store (optional);
2. select the Product that is the subject of the Order and then click on the "Add to basket" button (or equivalent);
3. log in or use the option of placing an Order without registration;
4. if the option of submitting the Order without registration has been selected - fill in the Order Form by entering the data of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the data for the invoice, if different from the data of the recipient of the Order,
5. click the button "Order and pay"/click the button "Order and pay" and confirm the order by clicking on the link sent in the e-mail,
6. choose one of the available payment methods and, depending on the payment method, pay for the Order within the specified period, subject to § 8 item 3.
§ 8
Delivery and payment methods offered
1. The Customer may use the following methods of delivery or collection of the ordered Product:
a. Postal delivery, cash on delivery,
b. Courier delivery, cash on delivery,
2. The Customer may use the following payment methods:
a. Cash on delivery payment
b. Payment by bank transfer to the Seller's account
c. Electronic payment
d. Payment by credit card: Visa, Visa Electron, Mastercard, MasterCard Electronic, Maestro.
The online payment service provider for card payments is Autopay S.A.
3. Detailed information on delivery methods and acceptable payment methods can be found on the pages of the Shop.
§ 9
Performance of the Sales Agreement
1. The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer places an Order through the Order Form in the Online Shop in accordance with § 7 of the Terms and Conditions.
2. After placing an Order, the Seller shall immediately confirm its receipt and at the same time accept the Order for fulfilment. Confirmation of receipt of the Order and its acceptance for processing shall be made by the Seller sending to the Customer a relevant e-mail message to the Customer's e-mail address provided during the Order placement process, which contains at least the Seller's statements of receipt of the Order and its acceptance for processing as well as confirmation of concluding the Sales Agreement. As soon as the Customer receives the above email, the Sales Agreement between the Customer and the Seller is concluded.
3. If the Customer chooses:
a. payment by bank transfer, electronic payment or payment card, the Customer is obliged to make the payment within 4 calendar days from the date of concluding the Sales Agreement - otherwise the order will be cancelled.
b. cash on delivery payment, the Customer is obliged to make the payment on delivery.
4. the Product shall be dispatched by the Seller within the period indicated in its description (subject to paragraph 5 of this section), in the manner selected by the Customer when placing the Order.
5. A In the event of an order for Products with different delivery dates, the delivery date shall be the longest date given.
B Where the Customer orders Products with different delivery times, the Customer shall have the option to request delivery of the Products in instalments or for all Products to be delivered when the entire order is completed.
6. The start of the period for delivery of the Product to the Customer is calculated as follows:
a. If the Customer chooses to pay by bank transfer, electronic payment or payment card - from the date the Seller's bank account is credited.
b. In case the Customer chooses cash on delivery payment method - from the date of conclusion of the Sales Agreement,
7. The Product is delivered within the European Union, Europe and the rest of the world.
8. the delivery of the Product to the Customer is chargeable, unless the Sales Agreement states otherwise. Costs of Product delivery (including transport, delivery and postal fees) are indicated to the Customer on the web pages of the Online Shop under "Delivery Costs" and during the placement of the Order, including at the moment of expressing the Customer's will to be bound by the Sales Agreement.
9. The lead time is calculated from the time of positive payment authorisation.
§ 10
Right of withdrawal
1. The Consumer may within 14 days withdraw from the Sales Agreement without giving any reason.
2. The period referred to in paragraph (1) shall begin from the delivery of the Product to the Consumer or a person designated by the Consumer other than the carrier.
3. In the case of a Contract that involves multiple Products that are delivered separately, in batches or in parts, the period indicated in paragraph 1 shall run from the delivery of the last item, batch or part.
4. In the case of a Contract which involves the regular delivery of Products over a fixed period of time (subscription), the period indicated in paragraph (1) shall run from taking possession of the first item.
5. The Consumer may withdraw from the Contract by submitting a statement of withdrawal from the Contract to the Seller. Sending the statement by the Consumer before the deadline for withdrawal from the Contract shall be sufficient to meet the deadline.
6. The statement may be sent by traditional mail, fax or electronically by sending the statement to the Seller's e-mail address or by submitting the statement on the Seller's website - the Seller's contact details are specified in § 3. The statement may also be submitted on the form, the specimen of which is attached as Annex No. 1 to these Regulations and Annex to the Act of 30 May 2014 on Consumer Rights, but it is not obligatory.
7. The seller shall refund the payment using the same means of payment used by the consumer, unless the consumer has expressly agreed to a different method of refund that does not incur any costs to the consumer.
§ 11
Complaints and warranty
1. The Sales Agreement covers new and used Products. The condition of each used Product is described in detail on the pages of the Store.
2. The Seller is obliged to provide the Customer with a defect-free item.
version for entrepreneurs who will be held responsible for product defects.
3. In the case of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the warranty provisions of the Civil Code.
4. The complaint should be reported in writing or electronically to the addresses given in these Terms and Conditions of the Seller or using an electronic complaint form, made available by the Seller on one of the subpages of the Store.
5. It is recommended to include in the complaint, among other things, a brief description of the defect, the circumstances (including date) of its occurrence, the details of the Customer making the complaint, and the Customer's request in connection with the defect of the goods.
6. The Seller shall respond to the complaint request immediately, no later than within 14 days, and if it does not do so within this period, it is considered that the Customer's request is justified.
7. Goods sent back under the complaints procedure should be sent to:
KARAT Post Office Box No. 1
ul. Złotostocka 21
57-230 Kamieniec Ząbkowicki
Poland
§ 12
Out-of-court modes of dealing with complaints and pursuing claims
1. Detailed information about the possibility to use out-of-court procedures for handling complaints and pursuing claims by the Consumer and the rules of access to these procedures are available at the offices and websites of district (city) consumer ombudsmen, social organisations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary possibilities of using out-of-court ways of dealing with complaints and claims:
a. The Consumer shall be entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended) to resolve a dispute arising from the Agreement concluded with the Seller.
b. The Consumer shall be entitled to apply to the provincial inspector of the Commercial Inspection, pursuant to Article 36 of the Act of 15 December 2000 on Commercial Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings for the amicable settlement of a dispute between the Consumer and the Seller.
c. The consumer may obtain free assistance in resolving a dispute between him and the Seller, using also the free assistance of a district (city) consumer ombudsman or a social organisation whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).
§ 13
Personal data in the On-line shop
1. The administrator of Customers' personal data collected via the Online Store is the Seller.
2. Customers' personal data collected by the administrator via the Online Store are collected for the purpose of fulfilling the Sales Agreement, and if the Customer agrees - also for marketing purposes.
3. Recipients of personal data of the Customers of the Online Store may be:
a. In the case of a Customer who uses postal or courier delivery methods in the Online Store, the Administrator shall make the collected personal data of the Customer available to the selected carrier or intermediary performing the delivery on behalf of the Administrator.
b. In the case of a Customer who uses electronic or credit card payment method in the Online Store, the Administrator shall make the collected personal data of the Customer available to a selected entity handling the aforementioned payments in the Online Store.
4. The Customer has the right to access his/her data and correct them.
5. Provision of personal data is voluntary, although the failure to provide the personal data specified in the Terms and Conditions necessary to conclude the Sales Agreement results in the inability to conclude this agreement.
§ 14
Final provisions
1. Contracts concluded through the Online Store are concluded in the Polish language.
2. The Seller reserves the right to make changes to the Terms and Conditions for important reasons, such as: changes in laws, changes in methods of payment and delivery - to the extent to which these changes affect the implementation of the provisions of these Terms and Conditions. The Seller will inform the Customer about each change at least 7 days in advance.
3. Matters not regulated in these Terms and Conditions shall be governed by generally applicable provisions of Polish law, in particular: Civil Code; Act on Provision of Electronic Services; Act on Consumer Rights, Act on Personal Data Protection.
4. The Customer has the right to use out-of-court ways of dealing with complaints and claims. For this purpose, he/she may submit a complaint via the EU online ODR platform available at: http://ec.europa.eu/consumers/odr/.
